The Dangerzone-Collectibles "Order Buttons" Explained
To try and make things a little easier, we have created an "Order Button" system, which is designed to inform you as to the status of the item you are viewing. This system is as follows:-
GREEN "BUY" BUTTON
This item is in stock, and will usually be shipped within 48-72 hours (2 - 3 Working Days).
PLEASE NOTE:- On the rare occasion that we are out of stock of a GREEN "BUY" BUTTON item, we will e-mail you within 24 hours, to give you the option to cancel your order or wait for our next delivery to arrive. If you choose to wait, your Credit Card will not be charged until your order is ready to be shipped.
YELLOW "SPECIAL ORDER" BUTTON
This item will be ordered for you from the Manufacturers, and will normally be with you within 7 Working Days of placing your order. However, we would request that you allow a little breathing space on this timescale, for possible delays in dispatch and shipping from the Distributor. We will confirm Stock Availability at the Distributor, and provided the item is in stock at the suppliers, we will then process your Credit Card payment. Should the item be out of stock, we will not take payment from your Credit Card. We will send you an e-mail explaining the situation, and will then give you option to either cancel your order, or leave it pending for when stock becomes available. If you choose to leave your order pending, we will not take payment until the stock becomes available. We will confirm prior to taking payment that you still wish to purchase the item.
PLEASE NOTE:- With certain items, we may request for the Distributor to deliver to you direct. This is purely to speed up the time for your order to arrive with you.
ORANGE "PRE ORDER" BUTTON
This item has not yet been released by the Manufacturer, but is available for you to "PRE-ORDER", for when it is released. We always order items of this nature Months in advance of their release, from the Distributors. During this period you have the chance to place your order with us, to be sure of getting the item as soon as it is released. We will try to give some indication as the Estimated Time of Arrival (ETA) for the item, within the description on the products "INFO" page. However, we reserve the right to change this at any stage. We also reserve the right to change the price of "PRE-ORDER" item's, should the Manufacturer make any adjustments to their costs. If there is an increase, you will be notified by e-mail and given the option to cancel your order. If the price is to be reduced, this will be automatically done, and your order will be updated to the new lower price. When the item has arrived with us, you will be notified by e-mail, and given 3 Days to accept your order, if we don't hear from you within this period, your order will be cancelled. You will not incur any costs for an order we cancel. If you wish to then have your order re-instated, you can reply to our e-mail, and we will re-instate your order and process your payment, subject to stock still being available. Due to a lot of items being Limited Edition, and such items tend to be supplied on allocation by the Distributors, all PRE-ORDERS placed will be subject to stock availablilty when the product is released. A PRE-ORDER is not a guarantee you will be offered the item, if the quantity supplied to us by the Distributor is lower than we had originally ordered. If this happens, we will inform you that we have been unable to cater for your PRE-ORDER, and the order will then be cancelled.
PLEASE NOTE:- We also use this "PRE-ORDER" Button if we are Temporarily Sold Out of an item that we have had in stock. If there isn't an E.T.A shown, then we are expecting stock to arrive on our next delivery from the Distributors. Again your Credit Card will not be charged until we have received our next delivery and your order is ready to ship.
This item has been on "PRE ORDER" and we have now sold our expected shipment quantity to Customers who have placed an order for the item. Or we, and our suppliers have had the item in stock, but have now sold out of the item. However, there is always a chance that a PRE ORDER may be cancelled, a Credit Card payment declined, or we may manage to increase the ordered quantity at the Distributor. If the item was in stock but has since sold out, then we are sometimes able to obtain stock from International Distributors.
This is where the "RESERVE" feature comes in, as it's a sort of "WAIT LIST" facility, for "IF" an item does become available again in the future. In the event that an item you have placed on "RESERVE" becomes available, you will be notified by e-mail and given 3 Days to confirm you still require the item. If we do not hear from you, the item will be offered to the next person in line. Should we manage to secure a larger quantity of a PRE ORDER item, we will change the "RESERVE" BUTTON back to "PRE-ORDER". However, you will still be notified that stock has become available, and be given the option to have your "RESERVE" order converted to a "PRE-ORDER".
In the case of a sold out item, that we have been able to get back in stock, the status will change from "RESERVE" to "IN STOCK". Customers who have placed a "RESERVE" Order, will of course receive first refusal, on our 3 Day first come - first served basis.
PLEASE NOTE:- By placing an order for a "RESERVE" item, you are NOT guaranteed to receive this item. Your order will be placed on a "WAIT LIST" and you will be notified should an item become available. Your Credit Card will not be charged for placing a "RESERVE" order, and you are able to cancel at any time. You will not incur any charges if you do cancel at any stage. Should an item become available, and you acknowledge our e-mail notification, we will then process the payment on your Credit Card.
PURPLE "OUT OF STOCK" BUTTON
This item has sold out, and has been left on our Website as product reference for Collectors. We will always try and obtain more stocks of sold out items, but like items we have on "RESERVE" status, it cannot be guaranteed that we willl be able to get the items back in again.
Subscribing to our Newsletter is the best way to be notified of any items that come back in to stock.
PLEASE NOTE:- "Out Of Stock" items cannot be added to your shopping basket.
We hope this explanation helps you with our system. However, if you have questions regarding the Order Buttons, or an item on our Website. Please feel free to E-mail or Telephone us with your query.
Telephone:- +44 (0) 1482 216445
We are open 9:30 - 5:30 Monday, Tuesday, Thursday, Friday and Saturday
(CLOSED All Day Wednesday and Sunday)